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Privacy Policy

Your privacy matters to us. Here's how we protect your data.

Last Updated: April 1, 2026  |  Effective Date: April 1, 2026

1. Introduction

M Stock Trading Pvt. Ltd. ("M Stock", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our trading platform, mobile application, and website (collectively, the "Platform").

By using the Platform, you consent to the data practices described in this policy. We comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and all applicable SEBI regulations regarding data protection.

2. Information We Collect

2.1 Personal Information

When you register or use the Platform, we may collect:

  • Full name, date of birth, and gender
  • PAN card number and Aadhaar number (for KYC)
  • Email address and mobile number
  • Residential address and proof of address
  • Bank account details and UPI IDs
  • Demat account details
  • Photograph and signature (as required by SEBI)
  • Income and occupation details

2.2 Trading Data

We collect information related to your trading activity, including:

  • Order history, trade logs, and portfolio data
  • Watchlists and stock preferences
  • Fund deposit and withdrawal history
  • Profit and loss statements

2.3 Technical Data

We automatically collect certain technical data when you use the Platform:

  • Device type, operating system, and browser information
  • IP address and geolocation data
  • App usage patterns and session duration
  • Crash logs and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

  • Account Management: To create, verify, and maintain your trading account
  • Trade Execution: To process and execute your buy/sell orders on stock exchanges
  • KYC Compliance: To verify your identity as required by SEBI and PMLA regulations
  • Communication: To send trade confirmations, contract notes, margin calls, and important updates
  • Security: To detect and prevent fraud, unauthorized access, and market manipulation
  • Improvement: To improve our Platform features, user experience, and customer support
  • Legal Compliance: To comply with regulatory requirements, court orders, and legal obligations

4. Data Sharing and Disclosure

We may share your personal information with:

  • Stock Exchanges: NSE, BSE, MCX for trade execution and settlement
  • Depositories: CDSL and NSDL for demat account operations
  • Regulators: SEBI, RBI, and other regulatory authorities as required by law
  • KYC Agencies: For identity verification (CKYCR, KRA)
  • Payment Processors: For processing deposits and withdrawals
  • Legal Authorities: In response to court orders, subpoenas, or legal proceedings

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

  • 256-bit SSL encryption for all data transmission
  • AES-256 encryption for data at rest
  • Two-factor authentication (2FA) for account access
  • Regular security audits and penetration testing
  • Access controls and employee data handling training
  • SOC 2 Type II compliant infrastructure

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account closure, we retain data as required by SEBI regulations (minimum 5-8 years depending on the type of data) and applicable laws.

7. Your Rights

As a user of our Platform, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your data (subject to regulatory retention requirements)
  • Portability: Request your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw your consent for data processing (may affect service availability)

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain features of the Platform.

9. Third-Party Links

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party service you interact with.

10. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has created an account, we will immediately take steps to delete the account and associated data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

12. Grievance Officer

In compliance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for M Stock is:

  • Name: M Stock Compliance Team
  • Email: admin@gmail.com
  • Phone: +91 +91-7621752162
  • Address: Tamil Nadu

We will acknowledge your grievance within 48 hours and resolve it within 30 days.